At Claren Dublin Boutique, we want you to feel confident with every purchase. If something isn't quite right, we're here to help. Please review our return and refund policy below.
1. Eligibility for Returns & Refunds
We offer returns or refunds under the following conditions:
A. Compliance with Our Return Policy
You may request a return if the item meets our return policy requirements. All return requests must be initiated within 30 days of receiving your order. The item must be unused, unworn, and in its original condition.
B. Defective, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us at: info@clarendublin.com
Include clear photos or a short video of the issue so we can assist you as quickly as possible. Customer satisfaction is very important to us, and we will arrange a suitable replacement if the issue is confirmed. Please note: We cannot process exchanges or replacements without visual proof of the issue.
C. Undelivered Orders
If your order has not arrived within 30 days from the purchase date, it may be considered lost in transit. Depending on the situation, we will either:
- Send a replacement item, or
- Issue a full refund.
2. How to Request a Return or Replacement
To request a return, please email: info@clarendublin.com
Include your order number and the reason for your return. Our team will provide the correct return instructions.
You may return your item within 30 days of delivery, provided that:
- You notify us within 30 days of receiving your order
- The item is unused, unworn, and in original condition
- The package includes all original items
- The reason for return aligns with our return policy
Important Information
Customers are responsible for return shipping costs. As our main warehouse operates internationally, return shipping costs may vary and can average around €15–€20 depending on the courier and location. Please note: Do not return your parcel to the address printed on the shipping label. This address belongs to a shipping carrier facility and is not our return warehouse. Always contact us first to receive the correct return instructions.
3. Frequently Asked Questions
How do I return an item? Please contact us at info@clarendublin.com to request the return address. You must provide a tracking number to confirm the return shipment. Return shipping costs are the responsibility of the customer.
Do I need to return my entire order? No. You only need to return the specific item(s) you wish to return.
Can I exchange an item if the size is incorrect? We only process exchanges if we sent the wrong size. To avoid sizing issues, please refer to the size guide available on each product page before placing your order.
When will I receive my refund? Once the returned item arrives at our warehouse, we will inspect it and begin the refund process.
- Shipping time to the warehouse: approximately 5–7 business days
- Refund processing: within 2 business days after inspection
- Bank processing time: 3–5 business days
My package was returned to the sender. What should I do? This may happen for several reasons:
- The package was not collected within the courier's time frame
- An incorrect shipping address was provided
- Customs fees or import duties were not paid
Please contact your local courier with your tracking number, or reach out to us at info@clarendublin.com for assistance.
Do you provide prepaid return labels? No, we currently do not provide prepaid return labels. Return shipping is the responsibility of the customer.
How can I contact customer support? You can contact our support team at: info@clarendublin.com
We aim to respond to all enquiries within 24 hours. Please include your order number for faster assistance.
