This Shipping Policy explains how orders are processed, shipped and delivered when purchasing from clarendublin.com.
Important Shipping Information Order cut-off time: 3:00 PM Processing time: 1–2 business days (Monday–Saturday, excluding Sunday) Estimated delivery time: 5–10 business days (Monday–Saturday) Shipping region: Ireland only Shipping cost: Free shipping on all orders within Ireland
Order Confirmation Once your order has been placed, you will receive a confirmation email. This email confirms that we have successfully received your order and that it is being prepared for processing. If you do not receive an order confirmation, please check your spam or junk folder.
Order Processing Orders are typically processed within 1 to 2 business days (Monday through Saturday, excluding Sunday). Orders placed before 3:00 PM are usually processed on the same day. Orders placed after this time will be processed on the following business day. Processing times may vary during high demand periods, holidays, or due to unexpected circumstances.
Shipping and Delivery Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Delivery typically takes 5 to 10 business days (Monday through Friday), depending on the destination and the shipping carrier. At this time, Claren Dublin ships exclusively within Ireland, and all orders qualify for free shipping. Delivery times are estimates and may vary depending on factors outside our control, including shipping carrier delays, weather conditions, or logistics disruptions.
Delivery Delays If the estimated delivery timeframe has passed and your order has not yet arrived, please allow an additional 3 business days for potential carrier delays. If your order still has not been delivered after this period, please contact our customer support team with your order number, and we will investigate the situation as quickly as possible.
Order Cancellations If you wish to cancel your order, please contact us as soon as possible at: info@claren-dublin.com. Orders may only be cancelled before processing has begun. Once an order has entered the processing stage, cancellation may no longer be possible.
Damaged or Incorrect Orders If you receive a damaged or incorrect item, please contact us as soon as possible. To help us resolve the issue quickly, please include your order number, clear photos of the item, and a brief description of the issue. Please send this information to: [email]. Our support team will review your case and provide a suitable solution as quickly as possible.
Have a question? We've listed the most common ones below to help you quickly find the information you need.
everything you need to know before your order
Frequently asked questions
How long will my order take to arrive?
We get your order ready as quickly as possible, and orders placed before 3pm are processed the same day. As soon as your parcel is on its way, you'll receive an email with your tracking number, so you can follow it all the way to your door.
Can I change or cancel my order?
You can cancel within 24 hours of ordering, as long as your order hasn't gone into processing yet. Just email us with your order number as soon as possible. If your order has already been processed, you can still return it within 30 days of receiving it.
How can I track my order=
Once your order has been shipped, you will receive an email with your tracking number. You can use it to follow the status of your delivery on our Track your order
How do I choose the right size?
Our sizing offers a relaxed comfortable fit through the shoulder and chest. Check your measurements against the size guide on the product page. Between sizes? Size up for the best fit.
Will I receive an order confirmation?
Yes, you'll receive a confirmation email straight after placing your order. Can't find it? Please check your spam folder, or email us and we'll resend it.
How does the multi-buy offer work?
The more pieces you choose, the more you save: buy 2 items and get an extra 10% off, buy 3 and get an extra 15% off, buy 4 or more and get an extra 20% off. The discount is applied automatically in your cart.
How do I contact customer support?
If you have any other questions feel free to contact us through this link: Contact.
Free Shipping with An Post
Every order ships with An Post, no hidden costs.
30-Day Return Guarantee
If an item isn’t the perfect fit, you can return it within 30 days.
100% Secure Payment
All transactions are securely processed and protected.
Irish Fashion Boutique
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