1) INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE RESPONSIBLE ENTITY
1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how we handle your personal data when using our website. Personal data includes all data with which you can be personally identified.
1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Claren Dublin Boutique, Ireland. The controller for the processing of personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data. For any questions regarding your personal data, please contact us at: info@claren-dublin.com
1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller). You can recognise an encrypted connection by the string "https://" and the lock icon in your browser bar.
2) DATA COLLECTION WHEN VISITING OUR WEBSITE
When using our website for informational purposes only, i.e., if you do not register or otherwise provide information to us, we only collect the data that your browser sends to our server (so-called "server log files"). When you visit our website, we collect the following data that is technically necessary for us to display the website to you:
- Our visited website
- Date and time of access
- Amount of data sent in bytes
- Source/reference from which you accessed the page
- Browser used
- Operating system used
- IP address used (if applicable, anonymised)
Processing is carried out in accordance with Art. 6 Para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. There is no further disclosure or other use of the data. However, we reserve the right to retrospectively check the server log files if there are concrete indications of illegal use.
3) COOKIES
To make visiting our website attractive and to enable the use of certain functions, we use cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (session cookies). Other cookies remain on your end device and enable us or our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies). Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.
Some cookies are used to simplify the ordering process by saving settings (e.g., remembering the contents of your shopping basket for a later visit). Where cookies process personal data, this is carried out in accordance with Art. 6 Para. 1 lit. b GDPR for the performance of a contract, or in accordance with Art. 6 Para. 1 lit. f GDPR based on our legitimate interest in the best possible functionality of our website.
We may work with advertising partners who help us make our online offering more relevant to you. In such cases, cookies from these partners may also be stored on your device when you visit our website (third-party cookies). You will be informed separately about this in the relevant sections below.
You can configure your browser to notify you when cookies are set and to decide individually whether to accept them, or to block cookies in specific cases or entirely. Please note that disabling cookies may limit the functionality of our website.
4) CONTACT
When you contact us (e.g., via our contact form or by email), personal data is collected. This data is stored and used exclusively for the purpose of responding to your enquiry and for the associated technical administration. The legal basis for processing is our legitimate interest in responding to your request in accordance with Art. 6 Para. 1 lit. f GDPR. If your enquiry relates to a contract, the additional legal basis is Art. 6 Para. 1 lit. b GDPR. Your data will be deleted once your enquiry has been fully resolved and no legal retention obligations apply.
5) DATA PROCESSING FOR CUSTOMER ACCOUNTS AND CONTRACT EXECUTION
In accordance with Art. 6 Para. 1 lit. b GDPR, personal data is collected and processed when you provide it to us for the execution of a contract or when opening a customer account. You may delete your customer account at any time by contacting us at info@claren-dublin.com. After your order has been fully processed or your account deleted, your data will be retained only as required by Irish and EU tax and commercial law, and deleted once those retention periods have expired.
6) USE OF YOUR DATA FOR DIRECT MARKETING
6.1 Email Newsletter
If you subscribe to our email newsletter, we will regularly send you information about our collections and offers. Your email address is the only mandatory field. Any additional information you provide is optional and used to personalise our communications.
We use a double opt-in process: after signing up, you will receive a confirmation email with a link you must click to activate your subscription. By clicking that link, you give us your consent to use your personal data for newsletter purposes in accordance with Art. 6 Para. 1 lit. a GDPR.
You may unsubscribe at any time via the unsubscribe link in any newsletter Your email address will be removed from our mailing list immediately upon unsubscribing.
6.2 Newsletter to Existing Customers
If you have provided your email address when making a purchase, we may send you occasional offers for similar products from our range. This is carried out on the basis of our legitimate interest in personalised direct marketing pursuant to Art. 6 Para. 1 lit. f GDPR. You may object to this use of your email address at any time by contacting us
7) DATA PROCESSING FOR ORDER FULFILMENT
7.1 Your personal data will be shared with our delivery partner(s) to the extent necessary to fulfil your order. Your payment data will be passed to the relevant payment provider as required for payment processing. The legal basis for this data transfer is Art. 6 Para. 1 lit. b GDPR.
7.2 Payment Service Providers
We accept the following payment methods: Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and PayPal.
When using these payment methods, your payment data is processed by the respective provider in accordance with their own privacy policies. We do not store your full payment card details. We recommend reviewing the privacy policies of these providers for further information.
8) REVIEW REQUESTS
With your explicit consent, we may send you a one-time email after your purchase inviting you to leave a review of your order, in accordance with Art. 6 Para. 1 lit. a GDPR. You may withdraw your consent at any time by contacting us
9) SOCIAL MEDIA
Our website includes links to social media platforms including Facebook and Instagram. These are implemented in a privacy-conscious way: no connection is made to any social network's servers simply by loading a page on our website. A connection is only established when you actively click on a social media button.
10) ONLINE MARKETING
10.1 Google Ads (formerly DoubleClick)
We use Google Ads, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, to show relevant advertisements and measure campaign performance. Google uses cookies to record which ads are displayed in which browsers in order to prevent repeated display. Processing is based on our legitimate interest in effective marketing in accordance with Art. 6 Para. 1 lit. f GDPR.
You can opt out of interest-based advertising at: https://www.google.com/settings/ads
10.2 Google Ads Conversion Tracking
We use Google Ads conversion tracking to measure how effective our advertising is. A cookie is placed when you click on one of our Google Ads. This cookie expires after 30 days and does not personally identify you. If you wish to opt out of conversion tracking, you can block the relevant cookies in your browser settings.
Google LLC participates in the EU-US Data Privacy Framework, ensuring an adequate level of data protection.
11) WEB ANALYTICS — GOOGLE ANALYTICS
We use Google Analytics, provided by Google LLC, to analyse how visitors use our website. Google Analytics uses cookies, and your IP address is anonymised before being transmitted to Google. This processing is based on our legitimate interest in improving our website in accordance with Art. 6 Para. 1 lit. f GDPR.
You can opt out of Google Analytics data collection by installing the browser add-on
Google LLC participates in the EU-US Data Privacy Framework, ensuring an adequate level of data protection.
12) RETARGETING AND REMARKETING
Facebook Custom Audiences (Facebook Pixel)
With your explicit consent, we use the Facebook Pixel to track user behaviour after interaction with our Facebook advertisements. This helps us measure the effectiveness of our campaigns and improve future advertising. All data collected is anonymised on our side. Processing takes place exclusively on the basis of your consent in accordance with Art. 6 Para. 1 lit. a GDPR. You may withdraw your consent at any time via your browser's cookie settings
Google Ads Remarketing
We use Google Ads Remarketing to show interest-based advertisements to visitors of our website on Google and across the web. For this purpose, a pseudonymous cookie ID is placed in your browser. Further processing only takes place if you have consented to Google linking your browsing history to your Google account. You may opt out
13) YOUR RIGHTS UNDER GDPR
Under applicable data protection law, you have the following rights:
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Right of access (Art. 15 GDPR): You may request information about the personal data we hold about you.
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Right to rectification (Art. 16 GDPR): You may request correction of inaccurate or incomplete data.
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Right to erasure (Art. 17 GDPR): You may request deletion of your personal data, subject to applicable legal retention obligations.
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Right to restriction (Art. 18 GDPR): You may request that we restrict the processing of your data in certain circumstances.
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Right to notification (Art. 19 GDPR): You have the right to be informed of recipients to whom your data has been disclosed following rectification, erasure, or restriction.
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Right to data portability (Art. 20 GDPR): You may request your data in a structured, commonly used, machine-readable format.
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Right to withdraw consent (Art. 7 Para. 3 GDPR): You may withdraw your consent at any time with effect for the future.
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Right to object (Art. 21 GDPR): You may object to processing based on legitimate interests, including direct marketing.
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Right to lodge a complaint (Art. 77 GDPR): You have the right to lodge a complaint with the Irish Data Protection Commission (DPC): | +353 57 868 4800 | 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland.
To exercise any of your rights, please contact us
14) STORAGE DURATION OF PERSONAL DATA
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by Irish and EU law:
- Order and transaction data: 7 years (Irish Revenue requirements)
- Customer account data: retained while your account is active; deleted upon request
- Newsletter subscriber data: retained until you unsubscribe
- Contact form data: deleted once your enquiry has been resolved
After these periods, your data is securely deleted or anonymised.
