Last updated: Today
This Privacy Policy describes how Claren Dublin ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from clarendublin.com (the "Site"), or otherwise interact with our services (collectively, the "Services").
In this Privacy Policy, "you" refers to any user of the Services, including customers, website visitors, and others whose personal information we collect.
Please read this Privacy Policy carefully.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we update this policy, we will revise the "Last updated" date at the top of the page and publish the updated version on the Site. Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy.
2. Personal Information We Collect
Information You Provide Directly
When you make a purchase or contact us, you may provide: name, billing and shipping address, email address, phone number, payment confirmation details, order information, customer support messages. Providing certain information may be required to complete purchases or access certain features of the Site.
Information Collected Automatically
When you visit the Site, we may automatically collect: IP address, browser type, device information, pages visited, referring websites, interaction with the Site. This information helps us improve the functionality, security, and performance of the Site.
Information from Third Parties
We may receive information from trusted third-party partners, including Shopify (which powers our online store), payment processors, fraud prevention and security services, and marketing and analytics providers. These third parties only provide information necessary to operate our Services.
3. How We Use Your Personal Information
We use personal information for: order processing (payments, fulfilment, shipping, order confirmations); customer support; site improvement; marketing and communications (you may unsubscribe at any time); and fraud prevention and security.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, improve website performance, analyse website traffic, and support marketing activities. Cookies may be placed by us or by third-party services such as Shopify. For more information about how Shopify uses cookies, please visit https://www.shopify.com/legal/cookies. You can disable cookies through your browser settings, although some features of the Site may not function properly.
5. How We Share Personal Information
We may share your personal information with trusted service providers, including Shopify, payment processors, shipping and logistics providers, analytics providers, marketing partners, and fraud detection services. We may also disclose information when required by law, to respond to legal requests, or to protect our legal rights. We do not sell personal information to third parties.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission or storage system can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of their account information where applicable.
7. Data Retention
We retain personal information only as long as necessary to fulfil orders, provide customer support, comply with legal obligations, resolve disputes, and enforce agreements. When personal information is no longer required, it will be securely deleted or anonymised.
8. Your Privacy Rights
As a resident of Ireland or the European Union, you have rights under the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018, including the right to:
request access to the personal information we hold about you
request correction of inaccurate information
request deletion of your personal information
object to or restrict certain processing of your data
request a copy of your data in a portable format
withdraw consent at any time, where processing is based on consent
lodge a complaint with the Data Protection Commission (DPC), Ireland's supervisory authority (www.dataprotection.ie)
To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request.
9. Children's Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.
10. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.
11. International Transfers
As part of our operations, including order fulfilment, your information may be transferred to and processed in countries outside the European Economic Area (EEA), including where our fulfilment partners are located. Where this occurs, we take steps to ensure appropriate safeguards are in place in accordance with GDPR requirements.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: info@claren-dublin.com
Contact form: https://www.clarendublin.com/pages/contact
Have a question? We've listed the most common ones below to help you quickly find the information you need.
